Menu

Menu

Menu

Menu

Medical-Billing Errors That Cost You Thousands (and How to Spot Them)

Mar 25, 2025

The year is 2025, and we've put self-driving cars on the road, have AI writing our emails, and can 3D print a house in 24 hours. Yet somehow, the medical billing industry operates like it's stuck in 1985, with error rates that would bankrupt any other business in America.

A staggering 80% of medical bills contain errors, with the average patient overpaying by $1,300. That's not a typo — you're more likely to get an incorrect medical bill than a correct one. It's the equivalent of Vegas rigging the slot machines, except instead of tourists, they're targeting patients at their most vulnerable. Let's expose the most expensive billing errors that are hiding in plain sight on your medical statements and arm you with the knowledge to fight back.

The Most Expensive Mistakes on Your Medical Bill

1. Duplicate Charges

This is the equivalent of paying twice for the same apple. Duplicate charges occur when you're billed multiple times for a single procedure, test, or medication. They're shockingly common — appearing in nearly 40% of medical bills. How it can happen:

  • A nurse documents a medication in two different systems

  • A lab test gets entered at both ordering and completion stages

  • Multiple departments bill for the same consultation

2. Upcoding

When Your Cold Becomes Pneumonia (on paper). Upcoding occurs when a simple procedure is billed as a more complex, expensive one. Sometimes this is an honest mistake; other times it's a deliberate attempt to maximize reimbursement. Common upcoding scenarios: A basic office visit (Level 2) billed as a comprehensive exam (Level 4) A simple wound treatment billed as a complex wound closure Routine blood work billed as advanced laboratory testing "Upcoding alone costs patients and insurers an estimated $11 billion annually."

3. Misapplied Insurance Payments

Your insurance paid their part, but somehow it never made it to your bill. This error typically happens when payments are applied to the wrong patient account or service date. Red flags include: Bills that don't reflect any insurance adjustments Charges that your insurance says they've already paid Bills that don't match your Explanation of Benefits (EOB)

4. Phantom Services

These are charges for services you never received. Maybe a doctor ordered a test but later canceled it, or perhaps you were scheduled for physical therapy but couldn't make the appointment. Either way, you're still being billed. Common phantom services: Canceled lab tests or imaging studies Scheduled but not delivered consultations Standard protocols that weren't actually performed

5. Incorrect Patient Information

A simple typo in your birthdate, insurance ID, or name can result in denied claims and full charges falling to you. These errors are particularly common when you've recently changed insurance plans.

Your Self-Audit Checklist

Think of this as your financial self-defense toolkit against medical billing errors:

Step 1: Request Documentation Ask for a detailed, itemized bill (not just a summary) Obtain your medical records for the visit Get a copy of your Explanation of Benefits from your insurance

Step 2: Basic Verification Confirm your personal information is correct (name, DOB, insurance) Check that service dates match when you actually received care Verify that your insurance was properly applied

Step 3: Line-by-Line Review Match each service on your bill to your medical records Look for identical charges appearing multiple times Question any service you don't remember receiving Check medication quantities (were you really given 10 pills?)

Step 4: Insurance Validation Compare the amount your insurance paid on your EOB to your bill Verify that contracted discounts were applied Confirm that in-network providers were billed as in-network "The most costly errors are often hidden in plain sight — identifiable with just a careful review."

How Avelis Finds Hidden Errors in Seconds

While the self-audit checklist above works, it's time-consuming and requires medical billing knowledge most people simply don't have. That's where technology comes in. Avelis has developed an AI-powered system that can scan medical bills and instantly identify errors that human eyes might miss. The process works like this:

  • Rapid Documentation Analysis: Avelis scans your medical bills, EOBs, and medical records simultaneously

  • Pattern Recognition: The system identifies inconsistencies across documents that indicate potential errors

  • Code Verification: Each billing code is checked against medical documentation to ensure accuracy

  • Insurance Compliance Check: The system verifies that your insurance benefits were correctly applied

  • Error Flagging: Any discrepancies are flagged for human review and potential savings.

The Bottom Line

Medical billing errors aren't just common — they're the norm. With 80% of medical bills containing at least one error, it's not a question of if you're being overcharged, but by how much. While hospitals and insurance companies have little incentive to fix this broken system, patients now have the tools to fight back. Whether you're using the self-audit checklist above or leveraging technology like Avelis, taking control of your medical bills isn't just good financial hygiene — it's necessary self-defense in today's healthcare system. Remember: No one cares about your money as much as you do.


Avelis - Your AI advocate against rising health plan costs

Never Pay the First Claim

Reduce your annual health plan spend. Guaranteed savings, or it's free

© 2025 Avelis, Inc.

Avelis

Never Pay the First Claim

Reduce your annual health plan spend. Guaranteed savings, or it's free

© 2025 Avelis, Inc.

Avelis

Never Pay the First Claim

Reduce your annual health plan spend. Guaranteed savings, or it's free

© 2025 Avelis, Inc.

Avelis

Never Pay the First Claim

Reduce your annual health plan spend. Guaranteed savings, or it's free

© 2025 Avelis, Inc.

Avelis

Never Pay the First Claim

Reduce your annual health plan spend. Guaranteed savings, or it's free

© 2025 Avelis, Inc.